1.these terms and conditions apply to all orders and purchases through online store, available at www.floxyhairplus.it
2.protection to privacy is subject to the declaration of privacy present below.
3.using this website, you committed to respect and to accept these terms and conditions. these conditions are addressed to all those who consult our website and in particular to those who perform an order on our site.
4.in the event that a judgment judicial declare that one or more of these conditions are invalid, the remaining provisions of these terms and conditions will continue to be fully into force.
5.we Reserve to revise these terms at any time. we recommend so that you riferiate regularly to the terms and conditions before making the order.


1.If you are under the age 18 years, you should get the consent of a parent or legal Guardian before making an order through our website.
2.Placing an order is quick and easy with floxyhairplus . There’s no need to create an account first. You will create your account during the checkout procedure when you place your first order online.
3.Adding Items to Your Shopping Cart, When shopping in a particular product category like “Weft Hair “, you will find more information about a specific product by clicking on the name of the item or the Picture. To add items to your Shopping Basket, simply click ‘Add to Cart’ while viewing the item you wish to purchase. To continue shopping and browsing, simply turn to the other pages until you’re finished shopping. You can access the contents of your Shopping Cart at any time by clicking the ‘Proceed to Checkout’ icon at the top of every page of our store. Keep in mind that your Shopping Basket isn’t permanent. If you put things in your Shopping Basket and leave the site without checking out, your Shopping Basket will be emptied and the items will be put back on the shelves.
4.Checking Out, Before checking out, take a moment to review all of the items you’ve placed in your Shopping Basket. If you decide that you don’t want to purchase a particular item, click the “x” on the line item you wish to remove and you will get a new total. If you wish to change the quantity of items purchased, please delete the item from the cart and add the item to card again. When you’re ready to place your order for everything in your Shopping Basket, please click on the ‘Proceed to Checkout’ button. You’ll be taken to the first page of the Order Process.
5.Provide a Shipping Address, Tell us where you would like to ship your order. Please fill out all of the fields with red stars to the right of them. Then you can choose “Create an Account after order” and you will get a username and password later. When you finish providing a shipping address, click ‘Place Order’.Please check your billing address carefully. Incorrect billing address will be rejected by PayPal & Credit Card Charge System. Billing address can be different from shipping address.
6.For any other reviews and / questions should be directed to our customer service floxyhairplus@gmail.com in operation ended, click “next”. you will then asked to accept the terms and conditions (you suggest read them) and switch to the next step of the order processing, payment.


For your privacy and security, we accept payment via PayPal, bank transfer, COD(italy only). If you want to pay via debit card, Master Card or other card, please choose paypal payment as paypal almost can accept all the cards. If you don’t have paypal account, please don’t worry, you can directly pay with your credit card.

As the safest and most convenient payment method, PayPal can protect you from any fraud. Any questions please check at www.paypal.com or contact us at info@floxyhairplus.it

1.When you choose check out via paypal or visa card, you will be linked to the official site of PayPal automatically or you need to input your visa card information. Then you can log into your PayPal account to send payment or your visa card will be charged automatically. If you want to pay via debit card, Master Card or other card, please choose paypal payment as paypal almost can accept all the cards. If you don’t have paypal account, please don’t worry, you can directly pay with your credit card on paypal website without paypal account. As the safest and most convenient payment method, PayPal can protect you from any fraud. Any questions please check at www.paypal.com or contact us at www.floxyhairplus.it.
2.We disclaim all responsibility for errors or delays caused by the payment systems above.
3.We will send a confirmation email. you will also a confirmation email shipment of articles. to assure you to receive these mail, please add the following address to your contact floxyhairplus@gmail.com


1.The prices shown on the website are in Euro, Dollar and Pound Sterling and include VAT.
2.Despite our best efforts, a limited number of items on our website may present price errors. We guarantee, however, that price verification is part of our shipping process. If the correct price of an item is lower than the stated price, you will be charged a lower amount. If the correct price of an item should be higher than the stated price, we will contact you to cancel the order, unless you choose to accept the purchase of the item at the new price.
3. Prices exclude postage costs. These will be supported by you, even in the case of returned items.
4.At the time of ordering the goods for delivery in a country other than Italy and European Economic (EEA). the Purchaser will be the importer of the product or products in question. Customs taxes, other local taxes, import duties or other state contributions may be due. These fees and contributions do not constitute our responsibility and will not be supported by the same. It is the Buyer’s responsibility to declare the goods to the competent authorities and pay for the necessary duty within your state. We are not required to check or inform the Purchaser about applicable taxes and duties. He advises the Purchaser to consult your local customs office in order to get more information about it


1.Your order will be processed within 24 hours of receipt of payment total delivery within 24/48 Italy (exclusions Island, Sicily, Sardinia) e European Economic (EEA) , except orders placed on Friday, Saturday and holidays. in these cases the order will be processed the next business day.
2.Delivery time is calculated by the next business day and it is shown in working days.
3.Delivery time is collected only for reference. delivery times vary according to the shipper and address of delivery specific. if you have a deadline, an appointment with your hair dresser or other commitment, it is recommended to order well in advance in order to avoid delays unexpected. we do not offer refunds for appointments not gone successful.

4.Delivery will be carried out at you have shown at the time of order. there we believe responsible in the event that the delivery address is not correct. we will do our best to collaborate with agents in the case is necessary to deviate a pack, However, the final delivery at an address incorrect is an error that we can not correct. in the case is not possible to deliver an order for error or oversight your part (wrong address, lack of name on the mailbox, forwarder not contacted as required, order refused etc.) or omission of payment of any local tax, any spending replacement will be to your load. you will need to pay these charges before the item is sent back.

5.We can’t accept liability for damage or loss caused by impossible or delay in the delivery order. we rely on forwarder so that the delivery of the unit occurs at indicated and punctually. in the case of delays or loss, you should contact forwarder. However, you can contact us directly, with your prefer ID at hand, in order to facilitate the research and remedy to the problem. However, if the delay delivery will be more than 21 days, it will be for you can cancel your order within Thirty 30 days, except for the case in which the delay delivery is due to error or oversight your part. product


1.All products sold through our website are new and detail described inside the online catalog. this information is provided by the manufacturer. photos and descriptions product may not reflect carefully the characteristics of the same, regardless of our attention to detail. we disclaim any liability for inaccuracies, errors, type and / or omissions of information within the website.


1.Order are processed and delivered to the carrier within 24 hours. changes and cancellations must be made within 24 hours
2.They are not provided for cancellation fees for requests for change or cancel. However, if the Exchange concerns replacement order with an article more expensive, it will be to your load the price difference first dell’evasione order.
3.In the case commettiate an error or want to cancel your order after evasion and delivery at forwarder, we will not be able to intervene to the order reception same. you will need to that before you receive your order and then the rispediate at floxyhairplus square Garibaldi 20, 28068 romentino at the end of the refund
4.in the event that rifiutiate delivery of the package and / or the rispediate at the sender, we will not be subject obligation refund.


Floxyhairplus.it offers its customers the “RESTITUTION RIGHT” guarantee, applicable within 7 days from receipt of goods. From the first of January 2022 we are sorry that we can no longer issue any refund, I am sorry for the inconveniences this may cause. Please read our policy properly before buying . With that being said we try our possible best to fix any issue or repair the product when necessary. Customer satisfaction is our main priority
1.In the event that you wish to return the order, you must first contact our Customer Service. We will do our best to solve the problem. If the problem can not be solved without return, we will be happy to we will be happy to proceed with the return
2.This communication must be communicated by e-mail within 7 days of receipt of the goods. The e-mail address must indicate the bank details (name of the bank, name of the agency, IBAN) where the customer wishes to receive the credit of the sum incurred for the purchase of the returned goods.
3. The products must be returned intact within 7 days of receipt and sent to us by registered mail or traced with appropriate packaging carefully sealed and in unopened packaging and not be damaged or used. This package must be sent within 7 days from receipt of the goods purchased at our site.
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4.We disclaim any responsibility for damages, including those resulting from loss or theft, caused by packing or order when returning the goods.
5. Transportation costs for returns will be charged to the customer.
6.It is not possible to return the order in case the item and / or the package have been opened, damaged or tampered with. This includes taking the hair out of the package to try them out. Since the extensions and hair accessories are an exception to consumer law as “sealed goods that can not be returned for hygienic reasons or for the protection of health”, we refuse to refuse returns or replacements if the products show evident signs of use or the packages have been opened or the seals have been removed or forced.


•Products sent after the deadlines set at our office without the above requirements can not be reimbursed.
• Personalized custom goods such as wigs, clips and customized colors are also excluded from the right of withdrawal.
Within 15 days from receipt of the communication via e-mail or fax and the goods, Floxyhairplus.it will make the credit transfer for the full amount paid, excluding the shipping costs incurred by the customer for the purchase of the ordered goods, on bank account details.


1.Any questions or if you wish to receive more information, send an email to customer service at the following address: info@floxyhairplus.com or floxyhairplus@gmail.com. if the mail is sent from Monday to Friday, you will receive response within 24 hours. for emails sent on Friday, Saturday and during the holidays, you will receive answer the next business day.
2.processing time for the after-sales service may require 2 to 5 working days depending on the product (time provided for reference). costs made of the products will be supported by the buyer. please note: any product rest resulting damaged, used or devoid of the original package will not be refunded; products must be received by our team in their original condition.


1.We ensure that all items sold are free from defects in material and manufacture, and which are produced in respect of the industry standard. guarantee cited above is not transferable and not be used by other person and excludes all other warranties provided in this document, are these expressed or implied by law, or otherwise including but not limited to warranties of MERCHANTABILITY or fitness implied. no agent, clerk or representative of our company has the authority to engage in any representation, statement or warranties regarding the items, and this representation, statement or warranty may not be considered as part of the basis of this agreement and will be unenforceable. any defect declared material or manufacture will be considered you have given up, except presentation written within seven 7 days from date of receipt order.
2. we are not responsible of warranties above mentioned in the event that damage and loss are caused dall’inadeguata application or use of articles.


1. Hair extension products found to be defective, incorrectly supplied or invoiced as a result of error on the part of Floxyhairplus will be replaced or refunded without additional cost to the buyer. Provided always that :

•The buyer notifies Floxyhairplus in writing of the defect or error, and

•The buyer makes the hair extension products available for Floxyhairplus to collect from the original delivery address, without undue delay and in any event not later than 14 days after the day on which the buyer informs Floxyhairplus .

2.This warranty is given by Floxyhairplus subject to the condition that Floxyhairplus shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow Floxyhairplus instructions and/or care guide, misuse, alteration or repair without Floxyhairplus approval.

3. Where any valid claim in respect of any goods, which is based on any defect in the quality or condition of the goods or their failure to meet specification, is notified to Floxyhairplus in accordance with these conditions, Floxyhairplus SRL  shall be entitled to repair or replace the goods (or the part in question) free of charge or, at Floxyhairplus sole discretion, refund to the buyer the price of the goods (or proportionate part of the price), but Floxyhairplus SRL shall have no further liability to the Buyer.

4.Except in respect to death or personal injury caused by the Company’s negligence, the Company shall not be liable to the buyer by reason of any representation, or any implied warranty, condition or other term, or any duty at/of common law, or under the express terms of the contract for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by negligence of Floxyhairplus SRL its employees or agents or otherwise) which arise out of or in connection with the supply of the goods and services or their use or resale by the buyer.

5. Floxyhairplus SRL shall not be liable to the buyer or be deemed to be in breach of the contract by reason in any delay in performing, or any failure to perform, any of Floxyhairplus obligations in relation to the goods, if the delay or failure was due to any cause beyond the Company’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Company’s reasonable control:-

•Act of God, adverse weather conditions, explosion, flood, tempest, fire or accident.

•War or threat of war, sabotage, insurrection, civil disturbance or requisition.

•Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any Governmental, parliamentary or local authority.

•Import or export regulations or embargoes.
•Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Company or of a third party).
•Difficulties in obtaining raw materials, labour, fuel, parts or machinery.

•Power failure or breakdown in any vehicle or machinery or any computer malfunction.

•The imposition of Stopping, Waiting, Parking or similar restrictions which delay or prevent the Company from reasonably affecting delivery of the goods.

•This privacy statement is applicable to the website www.floxyhairplus.it. We take care of your privacy and act in accordance with local legal provisions. Please read this privacy statement for more information on how to collect and process personal data on this site.
•By using this website and / or communicating your personal data, you explicitly accept the manner in which we collect and process personal data, as expressed in the privacy statement.
•Through this site will be collected: your name, postal address, possible telephone number and email address when filling out the contact form, creating an account, placing an order or signing the newsletter.
•When you visit this website, we also record your IP address, your browser and operating system, the external site that brought you to this website, the pages you visit, as well as the date and time when each page is been visited. This information is collected for statistical purposes and to allow further improvements within the website.
•We use the data transmitted by you via the website to send the requested information, send the requested newsletters or fulfill the order. As soon as the order is placed, we will be able to use your e-mail address to send you commercial information about our products and services.
•We use your e-mail address exclusively for the purposes mentioned above. Your email address, username or password will not be sold or rented to third parties. In case you do not wish to receive newsletters or information about our products or services, you can unsubscribe at any time by sending us an email (see contact under the declaration of this privacy statement).
• The so-called “cookies” on this website (some small pieces of information saved by the browser on your computer) will be used; a first entry is only temporary and will be deleted as soon as the browser is closed. These cookies will be used to allow you to browse the website. A second type is used for our online store, in order to identify you at the time of a subsequent visit. It is possible to disable the use of cookies through the browser settings, in which case the site may not function correctly.
• It is your right to freely request your personal data from us and, if necessary, have them corrected for free. You can exercise this right by contacting us using the information below, provided that you identify yourself sufficiently. Furthermore, upon request, you have the right to freely oppose the planned processing of your personal data, if such processing is carried out for marketing purposes.
•We reserve the right to change the privacy statement at any time. .
•We are responsible for the processing of personal data and monitor confidentiality and security. You can contact us by email: contact @ info@ floxyhairplus.it.


1.To take advantage of our Promotions or Discount Coupons, you may be asked, in some cases, to enter an alphanumeric code on the order summary page. In other cases, the Discount Coupon could be applied to your account and used automatically at the first useful order.

2. The Discount Coupon can only be used on the website Floxyhairplus.it for the purchase of products sold and shipped by Us.
3.If the Discount Coupon is specific to a particular item, it can not be used for the purchase of other items.

4.The Discount Coupon may be associated with a minimum purchase. For the specific limitations applicable to each Discount Coupon, please consult the special terms and conditions applicable to the promotion.

5.The Discount Coupons and Promotions can not be combined with each other therefore, for each order you are entitled to the application of a discount or daily promotion but can not be used together in the same order.

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